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Emails and Announcements

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Learnomy sends automated email notifications for key learning events and lets you broadcast one-off announcements to all students or to the students of a specific course.

Overview

There are two distinct surfaces:

  • Email Settings (at Learnomy Settings > Emails) controls which automated notifications go out, who they come from, and lets you customize each notification's subject and body.
  • Email Log (at Learnomy Settings > Email Log) is an audit trail of every notification that was dispatched, with filtering and a one-click resend.
  • Announcements (at Learnomy > Announcements) lets you compose and send manual broadcasts to students.

Note: Announcements (Learnomy > Announcements) and the Email Log appear only when the Notifications module is enabled on the Modules page. If you don't see them, turn that module on first.

Configuring Email Notifications

  1. Go to Learnomy Settings in the sidebar.

  2. Click Emails in the left-hand settings navigation.

    Email Settings section

  3. Under Email Sender, enter the name and email address you want recipients to see. By default these use your site name and admin email.

  4. Under Email Notifications, use the toggle next to each notification to turn it on or off.

    The available notifications are:

    Notification Sent to
    Enrollment Welcome Student (on enrollment)
    Course Completed Student (on completion)
    Certificate Issued Student (on certificate generation)
    Quiz Graded Student (when a manual-graded quiz is finalized)
    Instructor Application Approved Instructor applicant
    Instructor Application Rejected Instructor applicant
    Withdrawal Approved Instructor (on payout approval)
    Membership Created Member (on subscription start)
    Membership Cancelled Member (on cancellation)
    Membership Renewed Member (on renewal)
    Membership Expired Member (on expiry)
    Trial Ending Reminder Member (trial nearly over)
    New Course Review Admin (when a student submits a review)
    New Lesson Comment Admin (when a comment is posted)
    Reply to a Comment The commenter (when a reply arrives)

    Each row also has a Customize copy link that expands a per-template editor for that notification's subject and body. See Customizing an Email Template below.

  5. Click Save Changes.

Viewing the Email Log

The Email Log records every notification Learnomy attempted to send. It is useful for confirming a specific student received an enrollment email or for diagnosing delivery problems.

  1. Go to Learnomy Settings in the sidebar.

  2. Click Email Log under the Settings submenu.

    Email Log overview

  3. The page header shows the log name.

    Email Log header

  4. Use the filter bar above the table to narrow the log by recipient (email or name), a date range, or delivery status (All statuses / Sent / Failed / Skipped). Click Filter to apply your choices, or Clear to reset.

  5. The table lists every logged notification with six columns:

    Email Log table

    Column What it shows
    Recipient The recipient's name and email address (or "User #ID (deleted)" if the account no longer exists)
    Type The notification type, such as Enrollment or Quiz Graded
    Subject / Title The notification subject line or title
    Status sent, failed, or skipped. A failed row also shows the failure reason underneath the status badge, when it was captured
    Sent At Date and time the notification was dispatched
    Actions Resend, shown whenever the row has a reachable recipient email

    Rows written before the real delivery status column existed show skipped rather than a status that cannot be verified. A failed row logged before failure-reason capture existed shows a hint to resend the email to capture the reason going forward.

  6. Use the pagination controls at the bottom to move between pages. The log shows 25 entries per page.

Resending a notification

Click Resend on any row that has a recipient email to send that notification again immediately, using the same subject and body that were originally sent. Use this when a student says they never received an enrollment, certificate, or other notification email, or to retry a failed row after fixing your site's mail delivery.

Customizing an Email Template

Every automated notification's subject and body can be customized without writing code, right from the Email Notifications table.

  1. Go to Learnomy Settings > Emails.

  2. Find the notification you want to change in the Email Notifications table.

  3. Click Customize copy to expand the editor for that row.

    Field What it does
    Subject Overrides the default subject line. Leave blank to keep the default.
    Body Overrides the default message body. Leave blank to keep the default. Your text is placed inside Learnomy's branded email layout (logo, footer, unsubscribe link) automatically; you only edit the message itself.

  4. Personalize the copy with merge tags. These are available on every notification:

    Merge tag Replaced with
    {student_name} The recipient's display name
    {student_first_name} The recipient's first name (falls back to display name)
    {student_email} The recipient's email address
    {site_name} Your site name
    {site_url} Your site's home URL
    {login_url} The login page URL

    Many notifications also expose event-specific tags, such as {course_title} on a course-related email. The text above the Subject field for each row lists the tags available there.

  5. Click Save Changes.

A row with saved custom copy shows Custom copy instead of Customize copy, so you can tell at a glance which templates have been changed from their defaults. Clearing both the Subject and Body fields and saving restores the default template.

Sending an Announcement

Announcements let you push a message to students as an in-app notification and, optionally, as an email.

  1. Go to Learnomy > Announcements in the admin sidebar.

    Announcements page

  2. The page header confirms you are on the Announcements screen.

    Announcements header

  3. Fill in the Create Announcement form.

    Compose form

    Field What to enter
    Title A short, clear subject line for the announcement
    Message The announcement body
    Course Select a specific course to notify only its enrolled students, or leave it as All students to reach every student on the site
    Email Check Also send email to each recipient if you want the announcement delivered by email as well as as an in-app notification

  4. Click Send Announcement. The form submits and the announcement appears in the Sent Announcements list below.

Reviewing Sent Announcements

The Sent Announcements list below the compose form shows every announcement that has been sent.

Sent announcements list

Each row shows the title, the course it was targeted to (or "All students"), a short excerpt of the message, and the date sent. You can delete a past announcement from the row actions. Deleting removes it from every recipient's notification feed and cannot be undone.

The list is paginated at 20 entries per page.

Tips

  • Turning off a notification type stops future emails of that type but does not affect notifications already sent.
  • The Email Log captures notifications from the moment the status column was added (migration 3.8.0). Older rows show skipped because their actual delivery status was never recorded.
  • Resending a notification sends it again to the same recipient; it does not change or clear the original log row.
  • An announcement sent to a specific course notifies only students who are currently enrolled in that course. Students who enroll later do not receive it.
  • There is no way to edit a sent announcement. Delete it and create a new one if the content needs to change.
  • Custom copy overrides apply the next time that notification fires. They do not retroactively change notifications already logged.

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